At Video Flex, customer satisfaction is our top priority. We strive to provide high-quality digital services and products. If you are dissatisfied with your purchase, please review our return and refund policy below.
1. Returns & Eligibility
As our services and products are digital, returns are generally not applicable. However, we may consider return requests under specific circumstances, such as:
- The service or product was not delivered as described.
- Technical issues that prevent proper access or usage of the service.
- Accidental duplicate purchases.
To request a return, please contact our support team at support@videoflex.info within 7 days of purchase with a detailed explanation.
2. Refund Policy
Refunds may be issued under the following conditions:
- A technical error on our end prevented you from accessing the service.
- You were charged incorrectly due to a billing error.
- You have canceled a subscription within the eligible cancellation period.
Approved refunds will be processed within business days and credited to the original payment method.
3. Subscription Cancellations
For subscription-based services:
- You can cancel your subscription at any time through your account settings.
- Refunds for partially used subscription periods will not be issued unless required by law.
- To avoid additional charges, cancel before the next billing cycle.
4. Non-Refundable Items
The following are not eligible for refunds:
- Services already rendered.
- Downloadable or streamed content once accessed.
- Promotional or discounted purchases, unless stated otherwise.
5. How to Request a Refund
To request a refund, please email us at support@videoflex.info with the following details:
- Order number
- Reason for refund request
- Any supporting documents (e.g., screenshots of technical issues)
6. Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be posted on our website and take effect immediately.
For further inquiries, please contact us at support@videoflex.info.